JAHID HASAN

Automation Engineer | jahidhsn002@gmail.com | +8801979994211 | Dhaka, Bangladesh

PROFESSIONAL SUMMARY

Creative and technically skilled Automation Engineer with 3+ years of experience building AI-driven workflows, low-code/no-code automations, and scalable integrations. Proficient in n8n, Make, Zapier, and OpenAI APIs with a strong foundation in scripting and systems engineering. Proven track record of automating 100+ processes, saving thousands of manual hours, and enhancing operational efficiency. Passionate about prompt engineering, LLM integrations, and building intelligent, user-focused automation solutions for global teams.

CERTIFICATIONS

• Make Intermediate by Make.com September 2025
• Google IT Support Professional Certificate by Google September 2025
• Cloud Essentials by IBM July 2025
• N8n Level 2 by n8n May 2025

WORK & RELEVANT EXPERIENCE

Automation Engineer | IT Support Specialist Dhaka, Bangladesh

ION Engineering Pvt. Ltd. January 2022 - CURRENT

• Designed and deployed 100+ AI-driven automation workflows with Python, n8n, and Make → eliminated 60+ hours/day of manual work.
• Built real-time monitoring automations (Zabbix + Uptime Kuma) → reduced downtime by 14%.
• Integrated OpenAI-powered knowledgebase and ticketing tool (Pocketbase + Vue.js) → improved SLA compliance by 40%.
• Automated employee onboarding/offboarding with n8n & APIs → cut setup time by 36%.
• Engineered a Proxmox + Docker virtual infrastructure with automated provisioning → achieved 99.9% uptime.

Automation & Systems Engineer | Junior Programmer

ION Engineering Pvt. Ltd. July 2021 - December 2021

• Developed internal automation dashboards with n8n → reduced email-based IT requests by 60%.
• Automated weekly reporting with Bash & Python → saved 12+ admin hours/week.
• Integrated network automation (VLAN/DNS/DHCP) → boosted security and performance for remote teams. Founder & Automation Engineer (ISP Operations) Mymensing, Bangladesh